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uhaul Reviews

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  • Uhaul's Ubox - don't recommend it if you want your property undamaged

    I rented a Ubox to move some furniture from Carrollton, Texas to Charlottesville, Virginia. I took out insurance on the U-box and contracted a mover through Uhaul's online Moving Help. When my Ubox arrived at my destination in Charlottesville, the mover which was also contracted through Uhaul advised me that the marble top on my antique dresser was cracked in half. Uhaul had me file a claim with Rep West. That's a joke, they took 60 days to get me an answer. They never update their online claim site and it takes them at least a week to reply to an email or phone call.... More...
    back2cindy's Picture   back2cindy    0 Comments   Comments
  • If u want a headache - use UHaul

    Save yourself some trouble and do business with someone else – ANYONE but UHaul! Received a confirmation email AND phone call from UHaul the day before my scheduled reservation (which had been made 1 month in advance) informing me of the pickup location the following morning at 9am. The actual phrase used in the email was “We have a 20' Moving Van reserved for you and guaranteed tomorrow 8/29/2015 at 9:00 AM. We are located at 6410 BOUL GOUIN O”. Perfect. Get to the location the following morning – the truck is there, but the location isn’t open. No one... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    babycake21's Picture   babycake21    0 Comments   Comments
  • terrible companywith absolutely NO customer loyalty

    We rernted a uhaul truck to take my son back to college, the renting facility informed us,and showed us the contract that if no truck was available or we had to go to a different site there would be a fifty dollar credit. No truck was available, we had to go to a different site, we got half the milage per gallon stated, and when I brought this to there attention they lied and said this was not the case even though it is in writing. How a national company can lie to its customers and stay in business is beyond me. Ive owned the same company for 20 years,its simple say whay you mean mean... More...
    JonP's Picture   JonP    0 Comments   Comments
  • Uhaul 79912 location

    After changing my reservation twice, to different locations (one 42 miles away in another city), different times and different days. I had to go back home without my furniture because the final (third) proposed time and date I had to be back at work. All of this trouble even though before I booked I called and verified the truck will be available. Worst of all when I inquired as to why and what happened, all they would tell me was, "I don't know what to tell you". I should have used Penske or Budget as in the past I never had issues. More...
    uhaulreviewer's Picture   uhaulreviewer    0 Comments   Comments
  • Poor scheduling and Customer Service at Corporate very rude

    We scheduled several days in advance and set up a moving crew when scheduling called to let us know that we would have to pick up our truck an hour away because another client was late. Ok, let me figure this out .... they collect a late fee from the overdue customer at our expense. We were promised free kilometers to offset - for the distance out of our way only to find that we called (as we don't trust the scheduling at U-Haul) just after getting the news and no credit will be given for kilometers now. Like what the ....?? They charge a late fee and ding us the screwed over... More...
    Antiques's Picture   Antiques    0 Comments   Comments
  • leaky trailer, no lights working on trailer, poor (NO) customer service

    We picked up our trailer at Travel Store #3 in Washington, N.C. Only the left turn signal was working and the idiot told us we could drive it like that! It took us half a day to get everything working on it, which defeated the purpose of getting it at 8 a.m. Then when we arrived at our destination and unloaded it, our mattress set was soaked from rain. I called them to complain and was told I would be contacted within 72 hours and have still yet to hear from anyone, that was 9 days ago!! I will never recommend this company to anyone as we are out a mattress set and paid for insurance... More...
    tweaty210's Picture   tweaty210    0 Comments   Comments
  • Worst Experience Ever! Never Use Uhaul Again!

    First of all we tried to book the truck several weeks in advance, but Uhaul will not confirm anything until 2 days before you actually get the truck. So 2 days before we get the truck, they tell us we have to drive half hour to another city to pick it up because there are no trucks in our city. They say we%u2019ll get another 50km distance but we still have to pay for the extra gas to drive there and back. So we drive to get the truck and the padding we booked for the furniture and paid $15 for is not there. Spend 20 mins on the phone and on Hold with Uhaul to get our $15 taken off the bill... More...
    (Delivery Services)
    kdancer's Picture   kdancer    0 Comments   Comments
  • Storage

    I'm very very unhappy with the mapunapuna location of u-haul.! I have storage on the second floor and run a business of which I need to transport equipment on a weekly basis and the elevator has been out of service for over 6 weeks. Talked to manager and there excuse is that there waiting on parts! The only way that you can get to your storage is to take your equipment down the stairs which is located in the rear of the storage unit down over 30 flights of stairs.. This has to be a fire hazard!!!There has been no mention of compensation or discount or even when its going to be... More...
    6966's Picture   6966    0 Comments   Comments
  • Uhaul worst customer service ever

    Scheduled a 9am pickup for a 15 ft truck for an out-of-state move. When I arrived, there was ONE Uhaul truck with the flatest tire I have ever seen (possibly slashed?). Called customer service on 4 different phones & spent an hour trying to get it sorted out. Their only advice: they can provide a replacement within 24 hours. Nevermind that there are multiple Uhaul locations within 10 miles. For some reason we weren't offered an immediate replacement truck from one of those locations. I had hired paid movers and had to drive 8 hours to my new location and had already taken... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    bcall's Picture   bcall    0 Comments   Comments
  • gross negligence followed by intimidation

    1. appointment started late by 1 1/2 hour 2. they failed to install wiring – even after I paid. 3. 6 hours later - they installed wiring and returned the car with at least 12 significant defects (so far) 4. trim panels not re-installed, 3 panels damaged, two other panels improperly installed 5. panel mounting clips broken or lost. one panel found in back seat of car ! 6.. dangerous defects to wiring. at least three locations wiring pinched - resulting in fire hazard, 3 more places wires improperly installed - exposed in unsafe manner outside trim panels 7. numerous large... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    carpro's Picture   carpro    0 Comments   Comments
  • please respond ASAP

    To whom it may concern. My name id Djenane Saint Juste and my contract number is:U-Haul Contract 90379153. On Sunday May 24th I use one of your truck and I paid $58.54 using my debit card. The next day I went to the Maplewood location the employee Xai Yang Told me that I need to pay an extra $36.05. I pay him immediately with a check and he didn't give me any receipt because he said he didn't know how to access the system that he will send me something through email. The next day I check my bank account and the transaction for the $58.54 and the $36.05 was all clear. And... More...
    (Delivery Services)
  • Unprofessional

    To whom it may concern. My name id Djenane Saint Juste and my contract number is:U-Haul Contract 90379153. On Sunday May 24th I use one of your truck and I paid $58.54 using my debit card. The next day I went to the Maplewood location the employee Xai Yang Told me that I need to pay an extra $36.05. I pay him immediately with a check and he didn't give me any receipt because he said he didn't know how to access the system that he will send me something through email. The next day I check my bank account and the transaction for the $58.54 and the $36.05 was all clear. And... More...
    (Delivery Services)
    Djenane's Picture   Djenane    0 Comments   Comments
  • Uhaul trailer with bad tires, VERY poor (none) Customer Service

    Rented a 6 x 12 foot trailer from Traverse City, MI. Made it about 700 miles when one of the left tires blew. Had to leave our vehicle, due to heavy traffic and shoulder construction, and wait downhill in blistering heat. Manager in Traverse City stated they are not responsible once trailer leaves their lot. (I spent about $700.00 there between the trailer rental and packing supplies) The Agent in Atlanta said the other left tire had dry rot and needed to be replaced. Advised me to call the Corporate Office. I have called there six times, and have had no response. Apparently the... More...
    mopow496's Picture   mopow496    1 Comments   Comments
  • the trailer came off the truck

    On the date of 5/3/15, I had rented a 6x12 trailer. The people that hooked up the trailer did not do a good job. As I was going through Lexington Kentucky, the trailer came off the truck at 1am, I had to have the trailer towed and that was $120.00. I HAD TO spend more money on gas to get the trailer. , which was a extra $60.00. Also I had no sleepfor 2 and ahalf days because of the extra traveling. Renting location is James Snow Acton, Storage Acton , ont. Canada 519 853 5061. The ball that was put on was hand tighten, .I could have been killed, I paid $499.46, for the trailer,... More...
    Maryhunter's Picture   Maryhunter    0 Comments   Comments
  • Vicki Ferris, St Louis MO

    U-haul is very misleading with their insurance and their insurance agents are very nasty! One of their customers hit my parked vehicle, U-Haul informed their insurance that the insurance this person paid for only covers their vehicle so the customers insurance company called us and is fixing our vehicle. Three weeks after the fact U-Hauls insurance company contacted me and proceeded to tell me they are not covering my vehicle and I should not assume that anyone is covering it! Wow, I told them why are we having this conversation if they are not fixing my truck and my claim is not even... More...
    vferris's Picture   vferris    0 Comments   Comments
  • Extremely unprofessional with hidden fees

    While planning a one-way trip back to North Carolina from Ohio we booked a uhaul and had a price given when booked online. This price was QUITE different when we actually went to pick up the trailor. The customer service was poor and they weren't sure why the original price was given and were not familiar with the online website to help the situation at all. I'm extremely unimpressed with this company and now we are unable to reserve another trailer or even shop around at other companies since we are on our way out of town and were under the impression everything was set for our... More...
    (Delivery Services)
    Emilyd's Picture   Emilyd    0 Comments   Comments
  • have no standards

    U haul everyone knows the name. They are a company that charges alot for sub standard service. Two weeks before my daughters move I went to a local U-Haul company a mini storage and u haul on booth street in Grants pass oregon and secured a ten foot u haul truck. For the next two weeks we received e mail confirmations . The day before the big move on a Sunday at 1:00 pm we received a call informing us that they wouldn't have our truck. To late to do anything else . As my daughter and her friend were on a time crunch they both lost their jobs. I will never have anything good to say... More...
    mssandy's Picture   mssandy    1 Comments   Comments
  • UHaul has no customer Communication Skills

    I don't even know where to start.... This all started back 2 weeks ago when I needed my father to pick up a truck for me while I was at work. I was told that I couldn't use my card over the phone, which I was fine with. I was than told by a customer service rep that I could buy a 100 gift card and give that code to my father and he would be able to use that as the down-payment for the truck. He went to the location and was promptly told he would not be able to do that and who ever told him that was wrong. At this point I was not able to rent the truck that night as I could... More...
    khull26's Picture   khull26    0 Comments   Comments
  • Uhaul left ubox in the rain, bad customer service

    I moved using Uboxes from Uhaul. There were issues EVERY STEP of the way. The worst was that they left all 7 of my U boxes out overnight in an unsecure area without proper covering. It rained that night (a down pour) and they all got wet. I found out by accident (no manager contacted me). I spent my time and effort getting to the boxes and opening them to salvage what I could and we asked for delivery of them sooner than we would have so we could fully unpack them to mitigate the water issue. U Haul has dragged their feet settling the claim (their typical BAD customer service). There should... More...
    zorg33's Picture   zorg33    0 Comments   Comments
  • The Switcheroo

    I had booked a 17 ft. U-haul in the St. Albert/Edmonton, Alberta, Canada area and was assured that a truck would be available on the date stated. The day before I was to pick up the U-Haul I got a phone call (rep 1) and was told that the truck was available but it was at a U-haul place about 70 km. west of the city on hwy. 16. I was told that there was no other truck closer. Despite the inconvenience, I agreed to pick it up but only if U-haul paid for the taxi to get me there. I phoned the place, a RV sales place just outside of Fallis and was told (rep 2) that not only did they not... More...
    Repulsed's Picture   Repulsed    0 Comments   Comments
  • Reservations mean NOTHING

    I arranged my truck rental a month in advance, for pickup in East New Market MD on Sep 28. I was to fly there from Minnesota the day before and then drive back with a load of furniture. I called the East New Market facility several times in the days leading up to my pickup time to make sure everything was on schedule and was assured that my truck would be waiting for me. I arrived in Maryland on Saturday Sep 27 in the middle of the afternoon and called the East New Market facility to verify that everything was ready to go for the next day. They told me they had no record of a truck... More...
    (Delivery Services)
    fanboyfrank's Picture   fanboyfrank    0 Comments   Comments

    I rented a ubox for their Worcester, Mass location weeks ago. 3 days before I am expecting to move my things and 4 days before I move ACROSS THE COUNTRY they tell me Worcester has no space and I have to go to Clinton, Mass. I have no way of getting to Clinton and now thanks to this awful company no way of moving my things just days before I am supposed to be leaving. The customer service was a NIGHTMARE. Especially at the regional office (in Boston I believe). I spoke to two managers who were rude and couldn't care less about my situation. Customer service reps, the Worcester... More...
    (Delivery Services)
    Sapollon's Picture   Sapollon    0 Comments   Comments
  • Worst service at Uhaul Siera Foods Cedar Rapids Location, Impossible to contact them

    The person at the store suggested me to take more moving boxes than i needed because i can return unused boxes but haven't provided me recipt for boxes now i have unused boxes in my home and at the new U-Haul location they are asking me contract # for the moving boxes which was never provided to me. I tried to call Sierra Foods location to get contract number and they promised that they will call to U-Haul at Spruce Hills in Bettendorf and i can go and return boxes their but they never called and made me to drive U-haul location 3 times, I called them at least 100 times from U-haul... More...
    erpraveenec's Picture   erpraveenec    0 Comments   Comments
  • Uhaul Uboxes Upcharges

    This location may or may not be the problem. We don't know where the disconnect has taken place since we have been on the phone for several hours with different entities at different times to address numerous issues but keep getting bounced around. Uhaul says call Ubox. Ubox says call the moving help. Moving help say call Uhaul. We have been increasingly charged more and more and are at the point where we are going to start cancelling credit cards to prevent Uhaul from taking anymore of our hard earned money. Our original quote was $2300 for 3 u boxes and movers for a move from... More...
    deemac's Picture   deemac    0 Comments   Comments
  • Credits Not applied timely but the debits are instant

    When renting a truck an estimate was done for $234. When the unit was returned the actual cost was $162. I used my debit card and it was instantly debit both time for the total of $396. I was told it may take up to 5 days for the credit to make it back to my checking account. What a bunch of crap. If an account can be instantly debited I can't imagine why it couldn't be instantly credited as well. The crooks are floating thousands of dollars nationwide using this tactic and then trying to tell me it's my bank????? More...
    terrywitt's Picture   terrywitt    0 Comments   Comments
  • UHAUL truck rental

    Every single time I reserve a truck they call me the night before with a truck that is 10-16 feet shorter than what I reserved or they put me 60 miles out of the location I reserved it at. I have had nothing but horrible experience with Uhaul. I always call the 800 number thinking they can just find me what I need or I have done it online. The same thing happens every time. Im not kidding when I say this is at least the 5th time I have tried to get a truck to move our storage unit. We can only do it when my boyfriend is in town because he drives a tractor/trailer and is on the road working... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    kristin4322's Picture   kristin4322    0 Comments   Comments

    Worst place I've ever been. The woman was rude and explained that it wasn't her job to make sure the trucks were in the lot. She took over an hour just to get my rental squared away even though I did express check in online. She made no attempt to help us when she said she didn't have a truck for us. Told us to find another location and call to see if I could transfer. I had to call 4 places to find a truck, then she changed her mind and said the truck was found. She gave us a rental with less than a 1/4 tank of gas that was hiding out of sight. Was told nothing I ordered... More...
  • Equipment not provided

    DO NOT USE THIS U-HAUL LOCATION!!! My entire experience has been an absolute nightmare. I am currently awaiting an acceptable response via the Better Business Bureau. The equipment I reserved and needed to complete my move was not supplied (as contracted). According to Tina (Uhaul rep), a "reservation" is not guaranteed. "If someone comes in off the street and needs that equipment, we have to give it to them" and "woman to woman", I should have been able to handle my moving my washer and dryer without any assistance. Tina should not be allowed to speak with... More...
    Nicole0183's Picture   Nicole0183    0 Comments   Comments
  • Terrible Expereince with PODS

    I tried to rent pods and moving help though the Uhaul website. It took my money and didn't give me a reservation. As I tried to talk to anyone who could help, they passed me around and stole hours of my life. When I finally got to people who could help me, all they offered was a sad $40 VIP voucher for my next time. I will never use this because this is a terrible company. If I wasn't classy I would list out their names, but suffice to say that if you offer a service on your website your website should work, and if you are going to offer customer service they people you train... More...
    (Delivery Services)

    I rented a UBox. I got charged $550 before even leaving the state I was moving from. But moving on. Not only did their GM at the receiving store hang up on me so did their corporate office. I call back. The corporate office say 'oh I thought our conversation was over'. IT'S FAR FROM OVER..they have been holding my items from my move to Florida for over 30 days on their mistake. We gave them our new phone numbers and our new bank card information on June 2nd. They never called us. We've called EVERYDAY to the store in Panama City where our UBox was being shipped to see... More...
    ribbittxfrog's Picture   ribbittxfrog    0 Comments   Comments
  • Poor logistics and outright lied-to.

    To start with the pod itself was much smaller than anticipated. After comparing price quotes we chose U-Haul after all, a reputable brand. The price was cheaper, but the box was smaller than competitors. I hadn%u2019t bothered to compare sizes thinking they would be comparable. Make a fair comparison when doing your research. When the pod arrived they had mistakenly noted the pick-up date to be the same as the drop off date. They made arrangements and changed it accordingly. The personnel were professional and courteous. The pick-up went off without a hitch as well. Positive is... More...
    (Delivery Services)
    m2par's Picture   m2par    0 Comments   Comments
  • Pod is MIA to this date

    My girlfriend and I recently made the move from the east coast to Colorado and since our car has no trailer hitch we decided to employ Uhaul's U-Box for transporting all of our possessions. In hindsight, we shouldn't have left the dogs medicine in the box as it is currently 11 days missing. The moving company that is supposed to receive the pod has confirmed that Uhaul never sent a request to have it moved from our state of origin. Currently we have no idea where it is. There is no tracking number and Uhaul has made no effort to aid us in atleast finding our box. Needless to say,... More...
    (Delivery Services)
    Halston's Picture   Halston    2 Comments   Comments
  • Got mug by uhaul

    I have been a loyal customer to uhaul for years until 06/09/2014 I was in a process of moving from Florida to Virginia I call uhaul and I rented a moving truck and a tow dolly it cost me over $800, no one had told me to remove the drive shaft of my car because my car is a back wheel drive so my transmission was got fried on the way to Virginia so I call uhaul to explain them the situation, the filled a claim and transfer me to repwest their insurance company then one week later they denied my claim, then they say it's because the contract I had sign did say to remove the drive shaft no... More...
    Donpeter's Picture   Donpeter    1 Comments   Comments
  • Fake and Miss-leading advertisement!

    I live in Canada and we saw the trucks in the street were states they rent the truck for certain price. Turns out that the price is in a foreign currency and when is converted to the local currency they are more expensive that the competence... (very tricky and Miss-leading, next time they will be charging in Australian or Jamaican dollars depending of the convenience) Second my credit card got charge twice, for the same amount, the company claims that is only the pending charges but this was couple weeks ago, and the bank is telling me that is not pending, in fact they have the... More...
    (Delivery Services)
    Idemc's Picture   Idemc    0 Comments   Comments
  • Uhaul Ubox

    My wife and I have just moved to a new state and gave Uhaul pod a try. We have a guaranteed deliver of 6/5/14, only to call that evening to find out they in fact have not even left the state they were coming from. When I went in for a discount, they offered me 2%....2% of 1500$ is 30$. that covers the lock I put on the pod. Furthermore, the pickup location in my new state says that their records indicate it was delivered and is there. I cant help but wonder if they are falsifying information in order to fulfill a contract( a contract that I received 3 days after I paid online.) My... More...
    (Delivery Services)
    thefamous24's Picture   thefamous24    5 Comments   Comments
  • uhaul rental

    My family reserved a 26ft uhaul truck/ vehicle trailer hitch on Monday at local business being told it would be ready Friday by 1P. At 3P the uhaul reservation store person wouldn't come out of office ; but sent a clerk to tell us "I can't tell Uhaul what to do. I don't have a truck to give them." In calling Uhaul reservation line multiple problems. They insisted reservation never done, until finding the "regional manager's "Troy" name and number and then told we were on a waiting list probably a truck available Tuesday One reservation line... More...
    markdotti's Picture   markdotti    1 Comments   Comments
  • uHaul and false Guarantee

    Carefully reserved a cargo van or one way to NYC from Washington, DC (Rockville Office). We were specific in requiring a cargo van since commercial trucks are not allowed in our home area of NYC. Arrived and were told no Cargo van but we'd been upgraded to a 10". Uhaul site is rift with comments over folks in NYC getting busted over large uHaul trucks. Disappointed, we asked the very friendly staff for our $50 refund (based on their reservation guarantee -- if what you rent isn't available when you arrive we'll give you $50.) The counter guy tried - he clearly... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    louisRave's Picture   louisRave    2 Comments   Comments
  • Awful Experience

    I reserved a 17' truck 4- weeks prior to needing it for a 9:00 am local pick up. I received an email confirmation including place of pick up and time. 1 week before moving I received a call from Uhaul stating that my 14' truck would be ready for pick up at 5:00 PM about 45 minutes away I stated that this would not work and they transferred me to a corporate office where I was told that I could get a truck at 9:00 am but I had to go about 1 hour away, now mind you they charge .99 a mile I explained that this was not what I agreed to and there response was sorry about that but that... More...
    fryman's Picture   fryman    1 Comments   Comments
  • Bait & Switch

    I reserved a 20' truck three weeks before my pick-up date. I called the day before to confirm (because they did a bait & switch on me last time), and they said that my truck's "brakes don't work." As there were no other 20' trucks available, I was stuck with a 14' truck. Instead of taking 1, MAYBE 2 trips, it took me 3 trips to load and unload the truck. It was a 25 mile drive, so it added several hours to move, extra gas, and extra mileage. The U-Haul rep showed up 20 minutes late to opening even though he knew I would be there before they opened.... More...
    unccjlist's Picture   unccjlist    1 Comments   Comments

uhaul Reviews By Product


uhaul Comments

danielrol1 says: (7 months ago)
They gave us problem after we return the van that already had a dent in it in hillside queens,please find out from others represent who use it so we won't get charge thank u

hemspilot says: (1 year ago)

1ST. The truck that I picked up, got a engine light within minutes of picking it up. Called uhaul back, they said they didn't have another truck, call customer service. Called customer service, they said to call their maintenance dept. Called them, they said its ok to drive it 1,000 miles to Alabama, its probably just a oil change due.

2nd. Called another uhaul that had my other reservation for a open trailer. Customer service did tell me that I could take it out of state, but would have to bring it back to the same location. Once I called them, they advised that the one I reserved was broken. That they would try to find me another. Finally 2 hrs later, they found me one that was 45 mins from my house. I drove the uhaul down there to check the engine light. They said was just a fuel cap. They also credited me one day, for the delays.

3rd. Packed the truck and trailer and headed out. 20 mins into the drive, the open box trailer was smoking from the tires. We left the trailer on the side of the road, as I was one day behind due to the delays of getting the uhauls and I had to be at work the next day. Called uhaul to advise them it broke down.

4th While drive to Alabama, the uhual developed a large fuel leak. As fast as you could fill it, it would pour out. Crawled underneath and found a 3 inch gash in the rubber hose from filler to the tank. Knew uhaul would have to swap trucks, so I duck taped the gash and continued leak free to Alabama.

5th, Along the way, the car trailer lights stopped working, Pulled over to find the wiring harness from the trailer was melted in one spot. I spliced the wire and had to pull the cig lighter fuse to replace the trailer light fuse that had blown.

What could happen next with these uhauls ?

As I am entering Alabama, 24 hrs later, uhaul calls and says the trailer is fixed you can come pick it up. I told them I was already in Alabama, whos going to bring me my stuff? She said I don't know, I will call you back.

Each day I called and each day I got the same line, someone will call you back. Finally on the 4th day I get a call and the lady said I will have to come get my stuff, they wont bring it to me. That I had over loaded the trailer.

I advised her that I am a commercial pilot and I am very familiar with weight and balance and that NO WAY was the trailer over loaded. The lawn mower weights 1150 lbs. There's two ladders, a box, and a few other things that at the MAX weigh 1700-1800 lbs. Uhaul lists the trailer at 2000 lbs max... The trailer is certified for 3500lbs. No way was it over loaded... This is the local manager/owners way of not having to do anything about my belongings.

When I advised her, that I could take my belongings to my old job in Corpus and weight it on a large truckers scale that we use to weight the helicopters, she was very quiet. No way was the trailer over loaded.

Uhaul should be making arrangements to bring me my lawn mower. That's a $12,000 mower. I don't care if they take everything else off of the trailer... I want my lawn mower delivered to Alabama. This trip was nothing but a hassle, each item breaking being a uhaul piece of equipment.

My eldest daughter writes for Dateline NBC and my son works for Channel 10 news in Corpus Christi, which Channel 10 is well known for doing stories on local businesses who perform poorly with no customer service relations, which is exactly what I experienced this time.

woodyp75 says: (1 year ago)
I ordered a tow hitch from uhaul about a month ago and was told that it would be in about a week later. The dealer never called to say it was in yet. 3 weeks later i called them and they said that they will call and check on the order. Its been 5 weeks and no tow hitch and nobody knows anything about it. So uhaul took my money and then pushed me aside and never gave me anything in return . ill never use them again and i rent about 4 trucks at a time in a year

zombiewakeupnow says: (2 years ago)
U-HAUL CHARGED US SAYING WE TRAVEL 10 MILES AND WE ONLY TRAVEL 3 MILES FROM CRAY COFT to Wilmot just moving to the next Street over and they charged us and extra 100 dollars and More so I am going to take them court and I am seeing the he'll out of them with my awesome lawyer and we like to win this stupid ass case we never lose a case

marlene1234 says: (2 years ago)
Oh by the way.. the FEW good reviews must have been PAID by the uhaul employees!!

anzoli31 says: (2 years ago)
Called 6/26/2013 to U haul in Spring Texas off of 2920 and 45 to set up a hitch install on a vehicle. they said they would have to order the hitch and then gave me a quote of $311 and some change. Scheduled an install date of 7/3/2013. Had to call them to see if the hitch was in as they told me that they would call when it came it. When I called, they had not even ordered the hitch. Had to set another date of the 9th of July to get it installed. Still did not call me to verify the date and time. Had to call them. They said it was in. Showed up to have it installed. After it was installed, charged me over $50 more. When I challenged them, they said it was only a quote. She was very rude behind the counter. Told them that I would never do business with them again and they are slow and never keep there word. Had charged it on my CC. It showed up that night as a debit. The next morning, it was not on my account for some reason. Then it showed back up on my account on the 11th. Two days later. These people are not customer oriented what so ever. Could have done a better job with the wiring than they did.

chickenhead says: (3 years ago)
u haul sucks major donkey balls and takes your money

diloanel says: (4 years ago)
when I returned the cargo-van I rented on 03/31/2012 my bill end was $ 46.14, same as U-haul sent me as confirmation to my e-mail by the same amount, but in the card bank statement that I used for this transaction show two charges: the first one ,on 03/22/2012 Uhaul # 001 602-263-6895 Us for $ 1.15 when I made the online reservation and the second one : on 03/31/2012 U-haul of Murray Salt Lake City Us for $ 61.04 that was when I return the cargo-van, so there is a discrepancy in my favor of $16.05
I contacted with the General manager of U-haul Center of Utah Mr John Welsh and he told me to wait until Wednesday 04/03/2012 and check again my card bank statement and if it was not made the refund would have to call U-haul to the accounting department 1-800-789-3638, everything was fine except for the discrepancy between the final due U-haul that told me and confirmed by e-mail. i'm very upset by this situation. because I need wait to be my money reimbursed

peakfreak007 says: (4 years ago)
U Haul = U Get Screwed. U haul is charging me more than $400 for a piece of junk trailer they rented to me which was not sufficient to haul an empty box that was placed on it. It bowed under the weight of the U-Box, before I even loaded it and they say that I am responsible for it. Want a real joke: try calling their "emergency roadside service". They had me on hold for over an hour on a busy dangerous highway in 90 degree weather after their crappy trailer broke down. customer service horrible in every aspect. Extremely long hold time to contact anybody at U-Haul. They are nothing but a scam. Do not rent vehicles or equipment from U Haul or count on them for any service. You will get screwed!!

IHATEJUHAUL says: (5 years ago)
The customer "service", if you can call it that at 1-800-468-4285 -Uhaul Reservations is PITIFUL!! The gal on the other end of the line sounded as if she had just woken up from a COMA! I see so many BAD REVIEWS of Uhaul, it makes me wonder if anyone at UHAUL even reads these or knows about this, and if they DO, do they even CARE? I doubt it. Who ever this gal was on the other end of the line was an Extremely POOR REPRESENTATIVE of her employer. SHAME ON UHAUL

Jaki says: (5 years ago)
Revently I rented a truck from Uhaul - in addition to the very rough customer service they have, they printed me a wrong initial odometer millage reading in my receipt, and charged me for many more miles. My fault, infact was, trusting them and not cross checking the millage of the car with the print out - when the guy walked out and checked the truck, I assumed that he made sure of everything- but not - he deliberatly let that happen to take more of my money. SO DO NOT TRUST THE CRAPPY CUSTOMER SERVICE PERSONNELS. ALWAYS D ONT TRUST THEM, AND CHECK EVERYTHING BEFORE YOU DRIVE THE CAR OUT OF THEIR LOT. OTHERWISE YOU WILL BE HARASED AND HARSHLY TREATED BY THEM!!

ahniewon49 says: (5 years ago)
Recently, I returned a trailer to the East Providence, R.I. location and detached it myself. Only as I was walking into the building was I informed that we would have to reattach it in order to check the lights. I participated in doing that, but the man who belatedly assisted me disconnected the lights roughly (I hope that he didn't mess up my wire connection, the one that I paid UHaul to install in my car, and left the trailer wire laying on the ground.

When we went inside, it was a whole different story, all about keeping me waiting while he gossiped and kissed up to the manager, whom he had complained about outdoors.

That's what the atmosphere is always like at that location. I go there only because it's convenient to my home. I'd certainly make a change if I knew of another convenient location.

Passive aggression is the order of the day there, and it's been like that for years.

I have no interest in anyone "making it better" for me and no interest in continued correspondence, which I will ignore. I'm also a little surprised at myself for being (what I hope is) an anonymous informer.

But don't let me disconnect a trailer, act badly in the lot, and then kiss up to the boss as I wait--at my expense.

At one time, the customer was "always right." I'm never right in my dealings at that place. In fact, they go out of their ay to make me "wrong."

But things on my end are always in order, and, of course, my money's good.

CustomerNLimbo says: (5 years ago)
The U-haul regional office for Fresno, CA is horrible to customers. Not only did the rep answer the phone rudley but she was plain aggressive throughout the entire conversation. The complait concers U-haul holding a deposit for 35 days, after the bill was settled the same day of the rental in cash. The rep simply had to send a form to my back informing them we had settled and to reverse the funds, but the rep was fighting us the entire time.

The issue remain unresolved althought the rep gave her word that she would fax over the required information, after she received a fax from my bank that displays the amount on hold. Needless to say, the rep claims that she has yet to recieve the fax (sent a total of three times successfully) which means I remain in limbo. Horrible customer service.

IHATEUHAUL says: (6 years ago)
HORRIFIC CUSTOMER SERVICE from the bottom up!!

IHATEUHAUL says: (6 years ago)
My recommendation....DON'T EVER RENT FROM UHAUL. EXTREMELY BAD CUSTOMER SERVICE!! I think their name should be changed to U-HELL. They have a $50 'reservation guarantee' promise and never followed through. My first time renting with Uhaul will be my last time. A representative did not call to schedule the apt. with me, I have to call them to confirm. And when I called to confirm, they had inputted the wrong time in. And the day of pick up, they didn't have my truck and said that they would call me back when they have the truck. When they called me back, they said that they did have the truck at my reservation time. ??? They twisted everything around pretty much. The rep. that I spoke to was very loud and rude, and have a very bad accent by the way, so I didn't understand half the things that's coming out of his mouth. (His name is Joe by the way) When I called the Regional office, they said that they wouldn't honor the $50 reservation guarantee because I never showed up. How can you show up when you called in advance to check to see if they have your truck and they tell you that they don't have it??!!! Hello!!!! Would anyone?? You will regret renting from this location especially. I don't know about other states, but the UHaul customer here in Charlotte is horrific, even up to the Regional level. Call them and see for yourself.

(704) 596-1476

Call them and see for yourself and let me know your first impression. There's a saying, "you can tell how someone is the first 5 minutues you meet/speak to them." This is very true. Test it out for yourself. Just call and see how they answer the phone. This is exactly how they treat you. Oh, and try calling the customer service line: (1-800-468-4285), the voice recorder will take you around and around and around.

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