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uhaul Reviews

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  • Bait & Switch

    I reserved a 20' truck three weeks before my pick-up date. I called the day before to confirm (because they did a bait & switch on me last time), and they said that my truck's "brakes don't work." As there were no other 20' trucks available, I was stuck with a 14' truck. Instead of taking 1, MAYBE 2 trips, it took me 3 trips to load and unload the truck. It was a 25 mile drive, so it added several hours to move, extra gas, and extra mileage. The U-Haul rep showed up 20 minutes late to opening even though he knew I would be there before they opened.... More...
    unccjlist's Picture   unccjlist    1 Comments   Comments
  • Worse Customer Service at U-Haul Bardstown Rd louisville, KY

    ATTE: Mr. Chris Nester U-Haul Company President. We went to get a service from this location and we were assisted by the General manager Dwight Hanke, first of all we had to wait a long time for get his attention, then he looked really hurry like he does not matter anything more than his personal time, he rushed us like dog, also he was yelling his staff in unprofessional manner. When we asked for any advice regarding the service that we requested he said to the staff in front of us that he need help on the reception because he was dying because we were asking a lot of question about the... More...
    Pedry's Picture   Pedry    1 Comments   Comments
  • Uhaul RoadSide Assistance

    Unfortunately I work for Uhaul, and can completely agree with what these unhappy customers are saying. When we start, they put us through three days of training then put us on the phones unassisted to take calls. The whole process is a joke. We have to ask customer meaningless questions such as "are you safe"- why does that matter when its going to take someone 90 minutes or more to assist the customer. They constantly rent out unsafe trucks and trailers. Some of their equipment has breakdown calls everytime its rented but they refuse to take the vehicle off the lot. They... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Azrose13's Picture   Azrose13    0 Comments   Comments
  • Uhaul Kingston, Ontario

    We reserved a truck online a month in advance. It was confirmed. Called Uhaul a week before to reconfirm and they said all is good. Then a day before they call us and say they over booked and don't have a truck for us. Since we were using the truck to move, we were screwed. They didn't seem too appologetic and didn't offer any future discounts to compensate for the error. I will not recommend Uhaul to anyone and I will never use them again. More...
    thecolin25's Picture   thecolin25    2 Comments   Comments
  • Military family's Ubox

    This review has been resolved or replied to by this company. Ordered and PAID FOR trailer hitch and trailer online on 12/10/2013. Arrived at store at 8 a.m. on 12/18/13 to have hitch installed. They told me it hadn't arrived yet. Why wasn't I called (at least the night before) to let me know? We waited and called daily for the hitch to arrive. On 12/21/13 We had no choice to leave so my husband could REPORT FOR MILITARY ASSIGNMENT. We had to drive from Oklahoma City to Monterey, CA. The store offered to ship all of our belongings to CA at no extra cost. Note: all of the items in the UBox are items we were advised by the military to NOT... More...
    (Delivery Services)
    MilitaryWife's Picture   MilitaryWife    1 Comments   Comments
  • Uhaul decided to charge me 'more' after the rental - AND apply a late payment fee

    I rented a U-haul trailer for a day - was quoted and paid in full when I picked up the trailer in Southwestern Ontario - I delivered the U-haul trailer as promised to the pre-determined location the next day - on-time and spotless. 40 days later, I receive a collection notice from a collections agency that I owe $69.55. I called Uhaul to ask about this, and was told that "the price I was quoted and paid was *not* the final price" - and that I owed an additional $39.95 late payment penalty of $30. I asked what this extra charge was for, and they couldn't say - just that I... More...
    notauhaulfan's Picture   notauhaulfan    2 Comments   Comments
  • uhaul stole my money

    I rented a uhaul and went and did the job. after I returned, had the truck inspected and paid for the truck, I left the building. I paid $317. Two days later, I get an alert, that uhaul charged my card another $483. the guy said the truck was dirty, so he had to recharge me. they are thieves. I WANT MY MONEY. They took over $700 More...
    jdoc's Picture   jdoc    2 Comments   Comments
  • UHaul Experience

    This review has been resolved or replied to by this company. I rented a 4x8 trailor from uhaul and during the trip, the tire blew out. I WAS BROKE DOWN WAITING ON I-95 FOR 7 HOURS!!!!!! 7 FREAGIN HOURS FOR A SPARE TIRE ?!?!?!?! ARE YOU KIDDING ME !!!!!!! AND I PAYED $ 30 FOR INSURANCE TOO !!!!! THEN I HAD TO CALL BACK TWICE TO MAKE SURE THEY CREDITED MY CARD FOR A WHOPPING $ 50 INCONVEINENCE FEE BECAUSE THE FIRST PERSON I TALKED TO NEVER CREDITED IT. WHAT A JOKE !!!!!!!! I WILL NEVER EVER USE THIS SLACK COMPANY AGAIN !!! You have been warned. I suggest you try Budget or Penske. I WILL !! More...
    uhaulsuks's Picture   uhaulsuks    1 Comments   Comments
  • 26' Truck

    UHaul is great. I had problems with my truck during my move (which happens in the course of life) and they made sure my belongings got to my final destination as quickly as possible and took care of any extra expense directly related to the breakdown. Kirk (regional president) and Jimmy (GM) are class acts and they were a pleasure to work with. More...
    seano17's Picture   seano17    0 Comments   Comments
  • UHaul 26' Truck Experience

    My UHaul truck had a mechanical failure (which happens in the course of life) and the branch I leased it from (on Oracle Road in Tucson) handled it superbly. They towed my truck from the breakdown point all the way to my destination without causing me much hassle at all. They also made sure I did not incur additional expense due to the breakdown. Kirk (regional president) and Jimmy (GM) handled this situation the best way possible. I will always use UHaul for my future moves and I would recommend the same for everyone. More...
    seano17's Picture   seano17    0 Comments   Comments
  • U Haul U-box pods

    I used this service to move my belongings across the county. Overall, it was a very bad experience. The way the U-box service is set up you are unable to talk to ANYONE in the corporate U haul office that can answer any of your questions including where you're boxes are. I was told by one corporate employee that my boxes were in California when in fact they were still in Florida. You are expected to line everything up with the individual U haul offices some of which are much less organized than others. The location that took my delivery in Florida deleted my online account to... More...
    (Delivery Services)
    Consumer525's Picture   Consumer525    0 Comments   Comments
  • Uhaul failure to provide services

    On June 7, 2013, I made a reservation at www.uhaul.com for a 17’ truck and tow dolly for a one-way move between Philadelphia, PA and Wilmington, MA on June 28, 2013. At 9:31AM on June 7, I received an automated reply email from U-Haul confirming my order, with order number 20299519. The exact language of the email read “Your order is confirmed.” I had heard horror stories from friends about their past experiences when U-Haul did not have a truck available when they went to pick up their reservation, so on June 18 at 1:31PM I called U-Haul to confirm my order. I provided... More...
  • uhaul

    Lets just start by saying, I will NEVER RENT FROM UHAUL AGAIN!!!!! I should have listened to the reviews from previous " renters" !! When I reserved my truck, the lady behind the counter was got to be the WORST EVER!!! Not only RUDE but rushed me through the whole process!! When I gave her my credit card and license, she gave me back my credit card, but not my license!!, Not realizing this until a while later, when I went back to get it, she said " I GAVE YOU BACK YOUR LICENCE "," you must have lost it!! why don't you look on the floor where you were... More...
    marlene1234's Picture   marlene1234    1 Comments   Comments
  • U-Haul - worst experience of my life

    I recently moved from PA back to FL - made the mistake of using U-Haul instead of a reputable moving company. Cost me thousands of dollars between rental charges, supplies and gas & mileage - first rented a very large truck which my son drove down - truck broke down and he sat in truck with his dog for hours waiting for service. Then I rented a pod that they said would be delivered to FL in 3-5 days - it took almost 2 wks. My son had to leave for a job opportunity in Texas and was gone for over a week, he came back to FL close to the end of the month and then throw in the July 4th... More...
    mjpollard's Picture   mjpollard    0 Comments   Comments
  • U-Haul worst customer service reps at call centers

    I have had to use them twice in the last 2 weeks for a move. They started by screwing up my storage reservation, and then lied about my truck. I reserved two trucks and two storage units. The first issue was that I had requested a storage unit that was either ground level or had elevator access. When I arrived at the storage facility, I was told that my spaces were above the ground level, and had only staircase access. After negotiating with a customer service at the facility (who was actually great) we took two spots on the ground floor. Problem is that they were bigger than what I had... More...
    ThomasC's Picture   ThomasC    0 Comments   Comments
  • Hitch Installation at U-Haul Ottawa, 383 Conventry Rd.

    A complete waste of time and effort. You cannot trust these people. Their words are worthless. They are completely disorganized and only God knows how they can stay in business and make a living with this kind of service. Phoned the posted U-Haul number from their website and talked to a lady named Pat. She was very nice and courteous. I asked her if they had a hitch for a 2008 Tucson and she said they did. She booked an appointment for the next day at 7:45 and asked me if it was too early. I said that was fine. She sent me the contract to my email address. So I took the day off to make... More...
  • Fraudulent Use of My Credit Card

    My daughter used U-Haul and arranged to use my credit card for a pre-authorization and to pay cash upon the return of the Rental Van. While in her use a window was broken. U-Haul was closed when she returned the vehicle. The next morning, she went to leave to go to U-Haul to pay for her rentals. She checked her emails before leaving and found that they had already charged by card for the rentals and the damages. I guess their insurance is useless and she should have used her own vehicle insurance. They fraudulently used my credit card without authorization or signature of any type... More...
  • Horrible All Around Experience

    I reserved a truck and trailer online. Then I chatted with a rep. online as I had some questions, and she stated that the original quote was wrong. Then she stated that she was going to place a note in the system so they would honor the original quote. The town next to me called me a couple hours later saying I would need to pick up there (30 miles round trip at .39 a mile, of course they are going to charge for not honoring my original location request). Then I show up (what else can I do when they change the location last minute), and the guy gives me a whole new quote. I make sure he... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    JOHNB72's Picture   JOHNB72    0 Comments   Comments
  • Why Reserve??

    I reserved my truck weeks ago. This morning I received a call from a different location wanting to discuss my reservation. I questioned why a different location would be calling me; they couldn't answer me and said they'd call me back. An hour later, I got an email from the "traffic control manager" who wrote that my location might be changing, but they wouldn't be contacting me until 5 days before my pickup date. I immediately called Uhaul. The first two people I spoke with had no idea what I was even talking about and the third person was rude and tried to... More...
    gradygirl66's Picture   gradygirl66    0 Comments   Comments
  • Horrible Customer Service

    First of all let me tell you, you guys have very rude customer representatives. You should fire them all and hire new ones who are polite and know what they are doing. If you continue providing this kind of customer service, it won't be long that you would have to shut down the company. I called customer service because Uhaul changed my pick up location, I wanted them to correct it, but let me tell you she was very un-friendly and rude, she redirected me to Uhaul of centeral New Jersey 866-801-3208 and this lady was master of rudeness, she was very horrible and was talking to me... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
  • Rude people in customer Service

    Let me tell you, when I placed my order I chose a location which was near to my house and before one day of moving, I checked my order status and they moved it to a place which was very far from me, I called customer service and let me tell you she was talking like she was my boss!! What the hell!! She said it can't be changed, I was like then why the hell you guys tell me this thing before I order? Now I'll have to go to pick up my sofa cover and mattress cover to the address I originally selected and have to go to different address to pick up truck.. Will never never never never... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    sam86's Picture   sam86    1 Comments   Comments

    This review has been resolved or replied to by this company. From the pickup on Friday 04/05/2013 to the drop off Sunday 04/07/2013, the experience was AAA1 Courtesy and professionalism of the U-Haul staff could not have been better. Reliability of the equipment (10' truck) was unquestioned both in the City and on the highway (in a rain storm that caused semis to puul off the road. Internet reserving was simple. Pickup was friendly. Drop off was fast yet unhurried. Thank you U-Haul. John Griffiths Springfield, Oregon More...
    JohnG's Picture   JohnG    1 Comments   Comments
  • U-box pods weight tickets

    Me and my husband used u-box pods for our military DITY move from New Jersey to Louisiana. The experience was great (even though the size of the box is very misleading). However, as part of my husband's reimbursement process we have to have proof of expenses including weight tickets. When I called u-haul to ask about a weight ticket the response I got was that they didn't take the exact weight of the pod they only use a machine that tells them if the box if over or under 2000 pounds.. Not good enough for the army. I understand if that's their process but the box went from nj... More...
  • uhaul is horrible!

    my uhaul had a check engine light on and ran horrible ! the headlight was out an they wanted us to wait 3 hours to unload and load a new one!? what happened to the safetly checklist that was not done??? when I called they basically called me a liar and said since I didn't save my gas receipts I was S.O.L! worst customer service ever !! go Penske! More...
    eowen's Picture   eowen    0 Comments   Comments
  • uhaul truck rental

    Unprofessional at worst. Uhaul Corporate and their order center was incompetent, through and through to the end. In the initial process of ordering, I explained in detail since this was my first time moving long distance and provided exact details of my 3 bedroom home to the order center. Uhaul reserved the wrong truck and it wasn't noticed until my professional paid movers had completely loaded a "17' truck" with only 3/4 of my furnishings. Uhaul ordered the wrong truck. Subsequently, after numerous calls and arguing, I was able to receive a 20 ft. truck I... More...
    robinhood70's Picture   robinhood70    1 Comments   Comments
  • Selections

    I spent hours over the weekend trying to get answers to questions before placing my order. HOURS. I kept getting transferred to a recorded message and disconnected. The question I COULD NOT get answered was when would my shipment arrive. I had another company in mind that could have them at my door in two days. That's what was needed. But uhaul had better selections, and was a bit cheaper. On the phone I was PROMISED that when I clicked submit, I would be given shipping options. And an arrival date. I was promised I could opt out at that point if I didn't like the info. I WAS... More...
    (Delivery Services)
  • UHaul Richmond, IN, extra charge, toe hitch installation

    I had a tow hitch installed at the Richmond, IN location, about 30 miles from my home in Ohio. I arrived home to find one of the screws was actually broken off on the right side, therefore not supporting the hitch. I was concerned about safety of towing, and called and spoke with the manager, who was friendly when I first went to the office, but had no time for me when I called about the hitch. He would state he would call me back, but never did, and if I reached him again he would say the computers were down. My susequent calls were directed to their call center, where the female... More...
    (Repair Services)
    Dotti's Picture   Dotti    2 Comments   Comments
  • Danger 26' Uhaul truck

    This review has been resolved or replied to by this company. the 26' truck was in very poor condition. Even DANGER!!!!!!!!! - Loose break, - gas smell and leakage, - smell of brakes, - the truck was shaking all the time, - steering wheel very loose. - Very hard to drive, - left turn signal didn't work (had a danger situation on the highway) if you will wait more, you will get an accident. If you want that some one hurt keep use this truck. at 333 West Street Road Feasterville (215) 364-0375 Equipment No. JH0259H do not take truck there, otherwise you risk your life More...
    ferrado's Picture   ferrado    3 Comments   Comments
  • Lacking U-Haul Customer Support!

    WOW.... In Ft. Pierce, Florida I requested a hitch to be installed on a 2004 Ford Taurus, BECAUSE, the U-Haul web site indicated that the car would pull a 6 x 12 trailer.... The hitch install was scheduled, a phone call to confirm it. On the day of the install, went to the location, and NO HITCH AVAILABLE! Rescheduled for a few days out... AGAIN....NO HITCH, Not even ordered yet.... This same scene repeated itself a few more times over a three week time span. We took the car to Certified Automotive for a COMPLETE and THOROUGH check up... to make sure the car would be ok to tow a big... More...
    KenP's Picture   KenP    1 Comments   Comments
  • Starter

    A couple of weeks ago my friend and I were travelling to Denver Colorado, when we stopped in Harrisonville MO for gas. When we tried to leave the car wouldn't start. We called Triple A who came out and tried to start it. Is wasn't the battery, it was the starter. We were told since it was almost noon on a Sat. we couldn't get help until Monday. We would have to walk to a motel and stay two extra days. We took a walk and heard a compressor being used in the uhaul place, we approached and asked Patrick Danahy, the gentleman working on a pick up, if there was anyway he... More...
    jessejane369's Picture   jessejane369    1 Comments   Comments
  • U-haul saved my travel plans

    My experience with U-Haul was most satisfactory. I needed a sport trailer for an emergency one-way trip. I called the U-Haul outlet on St. James Street in Winnipeg and the only sport trailer was at another location at the far side of town. While my vehicle was getting a trailer hitch installed, John, an employee there, delivered the trailer for me. The hitch was installed at a cost that was $100 less than at a competitor in Winnipeg. I originally set my destination at Vancouver, but en route I changed it to Duncan, on Vancouver Island, which was another day further. There, I was... More...
    yuma310's Picture   yuma310    1 Comments   Comments
  • u-haul is absolutely awful

    This is my second bad experience with u-haul. The first was just dealing with a jerk at the pickup site, which I didn't blame on u-haul, so I chose to use them again. Very bad choice. When we picked the truck up the windshield was filthy, and we found out a few miles down the road that there was no washer fluid. Then, the truck died - multiple times - during the trip. Once on a one lane mountain road with no shoulder and no cell service. The only blessing is that after sitting a while the truck would start up again and allow us to continue, until the next time it died. But the... More...
    kllmal2007's Picture   kllmal2007    0 Comments   Comments
  • 3 weeks from Stockton, CA to Flagstaff, AZ!!!!!

    I have to admit that the customer service at the shipping and receiving ends were very pleasant. I don't know if it's the computer system or the lack of training as to how to use the computer system, but it took over 1 hour (from 2 trips) of waiting to process the info to ship and bill. That's my first complaint! My daughter took care of the planning and I paid. It cost me over $1100 to ship the U-Box from Stockton to Flagstaff. I helped them back up the box on July 19, 2012. They had it back to the Stockton office the same day. My daughter was told she would receive a... More...
    (Delivery Services)
    roxybaby12's Picture   roxybaby12    1 Comments   Comments
  • Moving rental

    Would like to share what I consider a rip off by UHaul. My borther rented a tow bar from them at a charge of $200 for 3 days. Unfortunally his Motror home had some mechanicl issues and he left it to be repaired. Upon requesting them to pick the tow bar up just 10 minutes from there office they made him pay another $150 and made NO refund on top of that so for 14 hours of use it cost him $350. Corporate office in Oregon says they only sell the franchise and do not not control the cost or how the owners run there business. In MY opinion this is price gouging at its finest. I warn anyone... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    swawfford46's Picture   swawfford46    1 Comments   Comments
  • Mistaken Withdrawal from my Bank Account

    U-haul in East Asheville, NC (Swannanoa River Road) charged me 1320 dollars mistakenly thinking that I had requested that my U-boxes be shipped from NC to Oregon. This was not the case. I never indicated that I would like them shipped nor did I schedule a date for them to be shipped. Not having 1320m dollars in my checking account, my account has been overdrafted and I've been charged 35 dollars due to a company's mistake. The 1320 dollars are being refunded, but now I'm left to deal wit the 35 dollar fee. Although 35 dollars is not much, it's just another hassle to go... More...

uhaul Reviews By Product

uhaul Comments

zombiewakeupnow says: (1 month ago)
U-HAUL CHARGED US SAYING WE TRAVEL 10 MILES AND WE ONLY TRAVEL 3 MILES FROM CRAY COFT to Wilmot just moving to the next Street over and they charged us and extra 100 dollars and More so I am going to take them court and I am seeing the he'll out of them with my awesome lawyer and we like to win this stupid ass case we never lose a case

marlene1234 says: (8 months ago)
Oh by the way.. the FEW good reviews must have been PAID by the uhaul employees!!

anzoli31 says: (9 months ago)
Called 6/26/2013 to U haul in Spring Texas off of 2920 and 45 to set up a hitch install on a vehicle. they said they would have to order the hitch and then gave me a quote of $311 and some change. Scheduled an install date of 7/3/2013. Had to call them to see if the hitch was in as they told me that they would call when it came it. When I called, they had not even ordered the hitch. Had to set another date of the 9th of July to get it installed. Still did not call me to verify the date and time. Had to call them. They said it was in. Showed up to have it installed. After it was installed, charged me over $50 more. When I challenged them, they said it was only a quote. She was very rude behind the counter. Told them that I would never do business with them again and they are slow and never keep there word. Had charged it on my CC. It showed up that night as a debit. The next morning, it was not on my account for some reason. Then it showed back up on my account on the 11th. Two days later. These people are not customer oriented what so ever. Could have done a better job with the wiring than they did.

chickenhead says: (1 year ago)
u haul sucks major donkey balls and takes your money

diloanel says: (2 years ago)
when I returned the cargo-van I rented on 03/31/2012 my bill end was $ 46.14, same as U-haul sent me as confirmation to my e-mail by the same amount, but in the card bank statement that I used for this transaction show two charges: the first one ,on 03/22/2012 Uhaul # 001 602-263-6895 Us for $ 1.15 when I made the online reservation and the second one : on 03/31/2012 U-haul of Murray Salt Lake City Us for $ 61.04 that was when I return the cargo-van, so there is a discrepancy in my favor of $16.05
I contacted with the General manager of U-haul Center of Utah Mr John Welsh and he told me to wait until Wednesday 04/03/2012 and check again my card bank statement and if it was not made the refund would have to call U-haul to the accounting department 1-800-789-3638, everything was fine except for the discrepancy between the final due U-haul that told me and confirmed by e-mail. i'm very upset by this situation. because I need wait to be my money reimbursed

peakfreak007 says: (3 years ago)
U Haul = U Get Screwed. U haul is charging me more than $400 for a piece of junk trailer they rented to me which was not sufficient to haul an empty box that was placed on it. It bowed under the weight of the U-Box, before I even loaded it and they say that I am responsible for it. Want a real joke: try calling their "emergency roadside service". They had me on hold for over an hour on a busy dangerous highway in 90 degree weather after their crappy trailer broke down. customer service horrible in every aspect. Extremely long hold time to contact anybody at U-Haul. They are nothing but a scam. Do not rent vehicles or equipment from U Haul or count on them for any service. You will get screwed!!

IHATEJUHAUL says: (3 years ago)
The customer "service", if you can call it that at 1-800-468-4285 -Uhaul Reservations is PITIFUL!! The gal on the other end of the line sounded as if she had just woken up from a COMA! I see so many BAD REVIEWS of Uhaul, it makes me wonder if anyone at UHAUL even reads these or knows about this, and if they DO, do they even CARE? I doubt it. Who ever this gal was on the other end of the line was an Extremely POOR REPRESENTATIVE of her employer. SHAME ON UHAUL

Jaki says: (3 years ago)
Revently I rented a truck from Uhaul - in addition to the very rough customer service they have, they printed me a wrong initial odometer millage reading in my receipt, and charged me for many more miles. My fault, infact was, trusting them and not cross checking the millage of the car with the print out - when the guy walked out and checked the truck, I assumed that he made sure of everything- but not - he deliberatly let that happen to take more of my money. SO DO NOT TRUST THE CRAPPY CUSTOMER SERVICE PERSONNELS. ALWAYS D ONT TRUST THEM, AND CHECK EVERYTHING BEFORE YOU DRIVE THE CAR OUT OF THEIR LOT. OTHERWISE YOU WILL BE HARASED AND HARSHLY TREATED BY THEM!!

ahniewon49 says: (4 years ago)
Recently, I returned a trailer to the East Providence, R.I. location and detached it myself. Only as I was walking into the building was I informed that we would have to reattach it in order to check the lights. I participated in doing that, but the man who belatedly assisted me disconnected the lights roughly (I hope that he didn't mess up my wire connection, the one that I paid UHaul to install in my car, and left the trailer wire laying on the ground.

When we went inside, it was a whole different story, all about keeping me waiting while he gossiped and kissed up to the manager, whom he had complained about outdoors.

That's what the atmosphere is always like at that location. I go there only because it's convenient to my home. I'd certainly make a change if I knew of another convenient location.

Passive aggression is the order of the day there, and it's been like that for years.

I have no interest in anyone "making it better" for me and no interest in continued correspondence, which I will ignore. I'm also a little surprised at myself for being (what I hope is) an anonymous informer.

But don't let me disconnect a trailer, act badly in the lot, and then kiss up to the boss as I wait--at my expense.

At one time, the customer was "always right." I'm never right in my dealings at that place. In fact, they go out of their ay to make me "wrong."

But things on my end are always in order, and, of course, my money's good.

CustomerNLimbo says: (4 years ago)
The U-haul regional office for Fresno, CA is horrible to customers. Not only did the rep answer the phone rudley but she was plain aggressive throughout the entire conversation. The complait concers U-haul holding a deposit for 35 days, after the bill was settled the same day of the rental in cash. The rep simply had to send a form to my back informing them we had settled and to reverse the funds, but the rep was fighting us the entire time.

The issue remain unresolved althought the rep gave her word that she would fax over the required information, after she received a fax from my bank that displays the amount on hold. Needless to say, the rep claims that she has yet to recieve the fax (sent a total of three times successfully) which means I remain in limbo. Horrible customer service.

IHATEUHAUL says: (5 years ago)
HORRIFIC CUSTOMER SERVICE from the bottom up!!

IHATEUHAUL says: (5 years ago)
My recommendation....DON'T EVER RENT FROM UHAUL. EXTREMELY BAD CUSTOMER SERVICE!! I think their name should be changed to U-HELL. They have a $50 'reservation guarantee' promise and never followed through. My first time renting with Uhaul will be my last time. A representative did not call to schedule the apt. with me, I have to call them to confirm. And when I called to confirm, they had inputted the wrong time in. And the day of pick up, they didn't have my truck and said that they would call me back when they have the truck. When they called me back, they said that they did have the truck at my reservation time. ??? They twisted everything around pretty much. The rep. that I spoke to was very loud and rude, and have a very bad accent by the way, so I didn't understand half the things that's coming out of his mouth. (His name is Joe by the way) When I called the Regional office, they said that they wouldn't honor the $50 reservation guarantee because I never showed up. How can you show up when you called in advance to check to see if they have your truck and they tell you that they don't have it??!!! Hello!!!! Would anyone?? You will regret renting from this location especially. I don't know about other states, but the UHaul customer here in Charlotte is horrific, even up to the Regional level. Call them and see for yourself.

(704) 596-1476

Call them and see for yourself and let me know your first impression. There's a saying, "you can tell how someone is the first 5 minutues you meet/speak to them." This is very true. Test it out for yourself. Just call and see how they answer the phone. This is exactly how they treat you. Oh, and try calling the customer service line: (1-800-468-4285), the voice recorder will take you around and around and around.

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