uhaul Consumer Complaints All Reviews

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uhaul Reviews

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  • the trailer came off the truck



    On the date of 5/3/15, I had rented a 6x12 trailer. The people that hooked up the trailer did not do a good job. As I was going through Lexington Kentucky, the trailer came off the truck at 1am, I had to have the trailer towed and that was $120.00. I HAD TO spend more money on gas to get the trailer. , which was a extra $60.00. Also I had no sleepfor 2 and ahalf days because of the extra traveling. Renting location is James Snow Acton, Storage Acton , ont. Canada 519 853 5061. The ball that was put on was hand tighten, .I could have been killed, I paid $499.46, for the trailer,... More...
    (Travel)
    Maryhunter's Picture   Maryhunter    0 Comments   Comments
  • Poor logistics and outright lied-to.



    To start with the pod itself was much smaller than anticipated. After comparing price quotes we chose U-Haul after all, a reputable brand. The price was cheaper, but the box was smaller than competitors. I hadn%u2019t bothered to compare sizes thinking they would be comparable. Make a fair comparison when doing your research. When the pod arrived they had mistakenly noted the pick-up date to be the same as the drop off date. They made arrangements and changed it accordingly. The personnel were professional and courteous. The pick-up went off without a hitch as well. Positive is... More...
    (Delivery Services)
    m2par's Picture   m2par    0 Comments   Comments
  • uhaul rental



    My family reserved a 26ft uhaul truck/ vehicle trailer hitch on Monday at local business being told it would be ready Friday by 1P. At 3P the uhaul reservation store person wouldn't come out of office ; but sent a clerk to tell us "I can't tell Uhaul what to do. I don't have a truck to give them." In calling Uhaul reservation line multiple problems. They insisted reservation never done, until finding the "regional manager's "Troy" name and number and then told we were on a waiting list probably a truck available Tuesday One reservation line... More...
    (Miscellaneous)
    markdotti's Picture   markdotti    1 Comments   Comments
  • Horrible U-Box Experience



    My husband and I recently moved across the country for and internship- like , temporary position (from NC to OR). We did not want to pay to have our belongings moved out here immediately if we don't stay in OR, so we looked at both PODS and the U-Box. We found that two U-boxes offered more space and for less cost than PODS so we went with them. The boxes seemed to be poorly built but since they were covered in a tarp and would be stored inside they would be adequate. Everything went fine until our first month's auto pay was due to go through. U-haul just couldn't seem to... More...
    (Miscellaneous)
    cfowler's Picture   cfowler    0 Comments   Comments
  • Moving Truck - Lack of Communication



    Overall, I am impressed with the tone of the people I have worked with and the quality of the trucks I have used with uhaul the two times I have rented from them. However, I have been extremely frustrated with the lack of efficiency or lack of communication problem that I have experienced both times I have rented. The first time was in May of 2011 and after driving 650 miles to my destination I was given a location to drop off the truck to by customer service. When I arrived at this drop off location they informed me that I couldn't drop the truck off there and I had to drop it off... More...
    (Travel)
    missysh1's Picture   missysh1    1 Comments   Comments
  • Nobody wants it back



    Looking at all the reviews on this and other sites about the services they received from UHaul rentals, it appears mine is somewhat minor. I rented a smaill 4X8 trailer in Pomona, Ca to move household items up to the north state in Auburn, Calif. OK that was, I thought an easy thing to do. It took three trailers to find a good one that worked and had lights and did not leak. It was very old but had I think new tires on it. It did the trick as far as the move. When I went to return it to the dealer they told me to take it to in Auburn at the Shell dealer, he would not take it even... More...
    (Travel)
    uhaulrenter's Picture   uhaulrenter    0 Comments   Comments
  • Uhaul Never again



    I've used U-Haul and other rental trucks for previous moves, but I'm tired of the rates, the dangerous condition of some trucks, having to drive the damn things in small neighborhood streets, and waiting in long lines every single time I try to rent a truck (even ones I've reserved in advance). My neighbors just moved in with Door To Door Storage, one of those companies like PODS that puts containers our front, and they said it was super easy. One thing that was great for them (although a bit unsightly for us), was that they could unload the containers pretty much at their... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    much2snarky's Picture   much2snarky    0 Comments   Comments


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