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uhaul Complaint - Lacking U-Haul Customer Support! - U-Haul
uhaul Complaint

uhaul Complaint


KenP's Picture Reviewed by KenP

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Lacking U-Haul Customer Support! - U-Haul


WOW.... In Ft. Pierce, Florida I requested a hitch to be installed on a 2004 Ford Taurus, BECAUSE, the U-Haul web site indicated that the car would pull a 6 x 12 trailer.... The hitch install was scheduled, a phone call to confirm it. On the day of the install, went to the location, and NO HITCH AVAILABLE! Rescheduled for a few days out... AGAIN....NO HITCH, Not even ordered yet.... This same scene repeated itself a few more times over a three week time span. We took the car to Certified Automotive for a COMPLETE and THOROUGH check up... to make sure the car would be ok to tow a big trailer! Got the trailer, loaded one Queen size bed, Mattress, box spring, frame and headboard, one dresser, 14 totes and four large U-Haul boxes of personal effects, a dining table and six chairs. Set out from Port St Lucie, Florida to Brigham City, Utah! 166 MILES, The check Transmission warning indicator message came on. Pulled off the road, checked fluid etc... Another driver pulled off and told us that a town was about 8 miles ahead. We got back in the car, and the warning was gone... We drove to the town of Ocala, Florida and went to a convenience store to ask some information about auto service, they informed us because of the time of day, to get a hotel and check first thing in the morning. During the night, we decided it would be best to trade the 6 x 12 trailer for a U-Haul truck and car tow dolly. MY THOUGHT..SINCE WE HAD 12 DAYS ON THE TRAILER AND HAD POSSESSION OF IT FOR LESS THAN 48 HOURS...THEY WOULD GIVE US SOME CREDIT TOWARDS THE TRUCK RENTAL......NOT U-HAUL! Through U-Haul, we hired two workers to help unload the trailer and reload contents onto a truck! The workers were late, so wife and I unloaded the trailer out onto the ground. Got the truck loaded, U-Haul brought over a car dolly trailer to hook up onto the truck. In the process of checking lights, found the right side lights not working, they determined it to be a bad LED light, but they did not have one at that location, sent us to another location to get an LED light. They tested it and determined it was the LED light pig tail wiring. Replaced that, still did not work. So, they said it must be the truck wiring, even though the truck was new and had less than 25000 miles. They called one of their mobile techs... all this is taking time, not minutes but hours. When the tech got there, he determined it was a bad trailer, they replaced the trailer. This tow dolly trailer it was the Left LED light. Went to a third trailer, Yeah, success the lights worked, reloaded the car onto the dolly and had to spend another night in the hotel before being able to leave. Have contacted U-Haul to try and get refunded on some shared expenses.... all to NO AVAIL! U-Haul will not have my business again....!


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