uhaul Complaint

uhaul Complaint

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Poor scheduling and Customer Service at Corporate very rude


We scheduled several days in advance and set up a moving crew when scheduling called to let us know that we would have to pick up our truck an hour away because another client was late. Ok, let me figure this out .... they collect a late fee from the overdue customer at our expense. We were promised free kilometers to offset - for the distance out of our way only to find that we called (as we don't trust the scheduling at U-Haul) just after getting the news and no credit will be given for kilometers now. Like what the ....?? They charge a late fee and ding us the screwed over client. They will also have you bring the vehicle back earlier, hold you to the timeframe ONLY to lease the truck out again, within the 24 hour period and I just paid for 24 hours!! BE CAREFUL WHAT YOU COMMIT TO WHEN BOOKING; YOU PAY FOR 24 HOURS LEASE, BRING IT BACK AT 24 HOURS AND NOT A MINUTE SOONER!!! Very crafty lawyers who devised the contract. BE CAREFUL WITH THE FINE PRINT WITH U-HAUL.

VERY BAD SERVICE. WILL NOT BE A LOYAL CUSTOMER NO MORE ... WILL USE PENSKE. THIS COMPANY HAS GOTTEN VERY BAD OVER THE YEARS. *****BE VERY CAREFUL!!! ...... Screwed Over. U-HAUL STANDS FOR .... UP YOUR A--.


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