uhaul Complaint

uhaul Complaint

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Reservations mean NOTHING


I arranged my truck rental a month in advance, for pickup in East New Market MD on Sep 28. I was to fly there from Minnesota the day before and then drive back with a load of furniture. I called the East New Market facility several times in the days leading up to my pickup time to make sure everything was on schedule and was assured that my truck would be waiting for me.

I arrived in Maryland on Saturday Sep 27 in the middle of the afternoon and called the East New Market facility to verify that everything was ready to go for the next day. They told me they had no record of a truck for me! After several frantic phone calls, I learned that the order had been transferred THE DAY BEFORE to Salisbury, MD, thirty miles away. I don't know who made this change or why, and I don't care. I had received NO NOTICE of this change, and found myself scrambling to find transportation to Salisbury to take possession of the truck. I succeeded, but it was an incredibly stressful experience and one I will NEVER repeat.

U-Haul has lost a customer, for good.


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