uhaul Complaint
U-Haul Guarantee is Fake
When you make a truck or trailer reservation, we guarantee to provide you with the equipment size, location, and pick up time as agreed.
Should you not receive the equipment size, location, and pick up time you agreed to, U-Haul will compensate you $50".
So, I go to the Gardena location to collect my $50. The run around begins! I am told that the guarantee is a preferred location and not a guarantee. I tell them this is my preferred location and I gave my credit card number and received a confirmation number. He tells me that U-Haul determines preferred location. I tell the manager that preferred refers to the customer not U-Haul, otherwise the word or the guarantee makes no sense! The manager then tells me that it is location specific and I should go to the other location to collect my "guaranteed $50". I tell him that U-Haul is U- Haul and the location to collect the "guarantee" should not matter. I call the 1-800-U-Haul number and tell the same story and the representative starts talking about preferred location just like the manager. So, realize that this is a standard line given to avoid the guarantee-despicable behavior by a company but what can consumers really expect when we don't hold them accountable by not patronizing their business or writing reviews such as this one. I do not recommend using a dishonorable U-Haul if possible.
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