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uhaul Complaint - U Haul hooks up trailer which comes off at 90 km/hr! - U Haul Rental
uhaul Complaint

uhaul Complaint

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U Haul hooks up trailer which comes off at 90 km/hr! - U Haul Rental


I recently rented a closed 12 x 6 trailer from Uhaul for a day to move some furniture. I picked it up in Burlington ON and had the local Uhaul person hook it up to my truck. All good sofar. I load my furniture drive 140 km unload and drive back another 100 km on the motorway when the trailer comes off the hitch and slams into my truck doing damage. A miracle that no more damage was done or even people could have gotten seriously gotten hurt! I file a claim with Uhaul and guess what... they deny it! Unbelievable. Now I am pursuing a claim through a lawyer and whereas I only sought the damage to be repaired, now I am seeking a lot more ! Shameful and my recommendation is be very very careful when you rent from U haul, they do NOT care and will hide behind their terms and conditions. Better to rent from a smaller friendlier company that does really care!


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Comments


MDPalm says: (5 years ago)
 0
My name is Maria Palmisano and I am with U-Haul International. I want to offer you my personal apology for the inconvenience you experienced with your U-Haul transaction. If you wish to pursue your claim for damages, please keep in touch with your insurance adjuster or ask to be connected to a manager. Their expertise is in investigating damage claims and to reach an accurate resolution based on their findings. If you need to reach me, I can be contacted at maria_palmisano@uhaul.com. Again I do apologize for the inconvenience you’ve experienced.




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