uhaul Complaint

uhaul Complaint

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UHAUL truck rental - uhaul


Every single time I reserve a truck they call me the night before with a truck that is 10-16 feet shorter than what I reserved or they put me 60 miles out of the location I reserved it at. I have had nothing but horrible experience with Uhaul . I always call the 800 number thinking they can just find me what I need or I have done it online. The same thing happens every time. Im not kidding when I say this is at least the 5th time I have tried to get a truck to move our storage unit. We can only do it when my boyfriend is in town because he drives a tractor/trailer and is on the road working for weeks at a time. I have reserved it in advance and it does no good. I call and get transferred to 10 different people and then they say call back after we close at 5:30 to see if I can have it. I hate Uhaul and think they are all about money and unprofessional. I am calling Penske. They are expensive but they never lie and tell you they have something when they don't. I have used Penske in the past and would recommend them to anyone who is on a time schedule. If you can switch your move around and drive miles and miles out of the way for a truck and move on the day they decide to give you a truck and change your time to 4 in the afternoon (because people love to start moving at 4 in the afternoon and sure we will have the truck returned by 2 am, no problem) then you should go with uhaul and enjoy getting ripped off. Stupid idiots.


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