uhaul Complaint

uhaul Complaint

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UHaul has no customer Communication Skills


I don't even know where to start....

This all started back 2 weeks ago when I needed my father to pick up a truck for me while I was at work. I was told that I couldn't use my card over the phone, which I was fine with. I was than told by a customer service rep that I could buy a 100 gift card and give that code to my father and he would be able to use that as the down-payment for the truck. He went to the location and was promptly told he would not be able to do that and who ever told him that was wrong. At this point I was not able to rent the truck that night as I could not get him the card in time of the store closing. we rented a truck the next day and lost out on the day I needed to move. Next I call your "customer service: group and was told they would look into the matter and get back to me within 24-72 hours. I did not hear back for a WHOLE week. So I decided to call in myself and see what was going on. At that point I spent the better part of 2 hours fighting with a agent and a manager that told me I was out of luck and Could not return the card. Needless to say I was very very upset with this. Now on to today... At this point I figures I had $100 with U-Haul that I didn't need and wanted to get rid of it. I let my dad take the gift card and rent a truck to help his friend move. Seeing that I had a gift card that I would never use again I said he could have it. He goes to turn in the truck this morning and calls to tell me the gift card is inactive. Keeping in mind I would have never rented a truck this time around without the gift card that I had. The location than charges me to my credit card and tells me that I need to call customer service about the card. I call customer service today and find out the card was inactive and was refunded the 100 back on the 9th... How in the world would you do that and not let someone know. I'm am dumbfounded by the customer communication you guys have over there. I will never use U-Haul again and being in the Mortgage industry will make sure Clients that I help purchase new homes everyday know about my experience with your company and use other sources for moving.

Thank you,

Ken Hull


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