uhaul Complaint

uhaul Complaint


Uhaul Ubox - WORST CUSTOMER SERVICE - Uhaul ubox

I rented a ubox for their Worcester, Mass location weeks ago. 3 days before I am expecting to move my things and 4 days before I move ACROSS THE COUNTRY they tell me Worcester has no space and I have to go to Clinton, Mass. I have no way of getting to Clinton and now thanks to this awful company no way of moving my things just days before I am supposed to be leaving.

The customer service was a NIGHTMARE. Especially at the regional office (in Boston I believe). I spoke to two managers who were rude and couldn't care less about my situation. Customer service reps, the Worcester location and even the Clinton location where a rep said she'd give me a call and need did were all awful to deal with. I was appalled at the customer service I received with this company. Do yourself a favor and run. Fast. They ruined everything for me.

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