uhaul Complaint

uhaul Complaint

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Uhaul Uboxes Upcharges - uhaul


This location may or may not be the problem. We don't know where the disconnect has taken place since we have been on the phone for several hours with different entities at different times to address numerous issues but keep getting bounced around. Uhaul says call Ubox. Ubox says call the moving help. Moving help say call Uhaul. We have been increasingly charged more and more and are at the point where we are going to start cancelling credit cards to prevent Uhaul from taking anymore of our hard earned money. Our original quote was $2300 for 3 u boxes and movers for a move from Nashville to Houston. We reserved all our services with this Uhaul location on May 27th and were told that our credit card would be charged partially for the movers on July25th when they picked up our things and then the remainder on August 15th when are things were delivered. The receipt clearly states this. We were charged the entire amount for the movers, about $700, on May 29th and were simply told the receipt was wrong. We were also told that Clayton (manager) would call us to resolve this. We even reached out to him several times but never received a return call. We knew then that the Uhaul had no concern for us as customers and our goal was just to get out with our things. On moving day, July 25th, we determined that we needed a fourth pod. We were charged $256 on that day which was supposed to cover renting the additional pod for a month and the additional cost for the movers. We were also told that we would have to pay an additional $500 dollars to the shipper for shipping the extra pod. We were not happy but didn't argue. On August 15th were charged $1964 for shipping. On August 24th the movers delivered our things and told us we owed an additional $75 dollars. We were on the phone all the entire time the movers were unloading our things trying to figure out what Uhaul did with the money but no one one was able or willing to help. As matter of fact, they tried to get another $100 from us. The movers were great though and we paid them the additional amount as well as a generous tip. It was 100 degrees in Houston yesterday and they worked hard. Imagine our surprise when we noticed this morning that Uhaul had the nerve to charge us another $16 yesterday. We are contemplating cancelling our credit cards to prevent them from randomly taking our money. We understand from our interaction with Uhaul that our $3000 dollars is insignificant and that we are not valued as customers. We are not trying to change that. We will simply tell everyone we know as often as we can to avoid using anything related to Uhaul including Ubox and moving help and any other known entities. We are not happy at all with Uhaul or the pitiful excuses and lack of ownership for issues directly related to our original contract which we made with this Uhaul location, not realizing that Uhaul was going to contracted with several different groups and then place blame on the group for their errors. I know other places appear more expensive at the onset but Uhaul has found a way to gradually exceed even our highest bids. Don't use them. Go with Penske or even Pods. You will end up paying the same thing anyway.


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