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uhaul Complaint - Uhaul damaged my vehicle and will not take responsibility
uhaul Complaint

uhaul Complaint

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Uhaul damaged my vehicle and will not take responsibility


Uhaul website says to use a tow dolly for my type of car (make, model, year and engine size), we rented the recommended equipment, and when we tried to load my vehicle on it, it a) would not stay on as the bumper hit the front of the tow dolly (because the front of the dolly comes up so high) and b) the loops holding the straps on stick up to - also scraping paint off my bumper - and cracking it a little. My car is stock with no after market changes, however when I called Uhaul to discuss my problem, I was told it had to be me loading the trailer wrong because the website said my car would work with that trailer - I don't know what to say - either the dealer who gave me the trailer did not use a UHAUL recommended one, or the website is WRONG.....but it is never a good idea to tell the customer (who has loaded many trailers) that they didn't know what they were doing and its their fault...


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Comments


Crys2doll says: (3 years ago)
 0
I also had this same problem . They advertise that they will attach and detach the tow dolly. They improperly detached the tow dolly and damaged my vehicle . Now they are refusing to pay . How can I repeal this ?



Nmack014 says: (4 years ago)
 0
Same thing happened with my car. Nissan Altima. No after market suspension or any modifications. I paid for the extra insurance just in case, filed a claim and they have declined my claim because they don't cover "loading and unloading damages". I'm working on repealing my claim. Hope you can get your car fixed as well




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