uhaul Complaint

uhaul Complaint


Uhaul left ubox in the rain, bad customer service - U-Haul U-Box

I moved using Uboxes from Uhaul . There were issues EVERY STEP of the way. The worst was that they left all 7 of my U boxes out overnight in an unsecure area without proper covering. It rained that night (a down pour) and they all got wet. I found out by accident (no manager contacted me). I spent my time and effort getting to the boxes and opening them to salvage what I could and we asked for delivery of them sooner than we would have so we could fully unpack them to mitigate the water issue. U Haul has dragged their feet settling the claim (their typical BAD customer service). There should be no charge for storage since they didn't do as advertised. They claim on their Web site the following: "Stored in a secure warehouse while they are storing or shipping" and "U-Box containers are stored in a secure warehouse". This is not true, mine were left outside, unsecure and exposed to the elements. The site they were stored in routinely leaves boxes outside in an unsecure parking lot (anyone could walk up with bolt cutters and take whatever they wanted). They told me they usually cover them with white plastic (mine weren't covered) but that was not impressive as all the white plastic coverings I saw sitting had holes in them. U Haul needs to stop treating the customers goods so negligently, stop the false advertising and make good when they do mess up (not abuse and string the customer along further).

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