uhaul Complaint

uhaul Complaint


Uhaul trailer with bad tires, VERY poor (none) Customer Service - 6 x 12 trailer

Rented a 6 x 12 foot trailer from Traverse City, MI. Made it about 700 miles when one of the left tires blew. Had to leave our vehicle, due to heavy traffic and shoulder construction, and wait downhill in blistering heat. Manager in Traverse City stated they are not responsible once trailer leaves their lot. (I spent about $700.00 there between the trailer rental and packing supplies) The Agent in Atlanta said the other left tire had dry rot and needed to be replaced. Advised me to call the Corporate Office. I have called there six times, and have had no response. Apparently the office can only contact the Managers by email, ( an address I cannot have). How convenient! No phones in this day and age!

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MDPalm says: (2 years ago)
My name is Maria Palmisano and I am with U-Haul International. We are sorry to hear you had a concern with your U-Haul experience. In order to assist you without delay, please fill out our Customer Action Form:
A Customer Service Representative will contact you back to address your concerns and reach a resolution. We appreciate customer feedback as it allows us to realize what programs are working and what areas need attention. If you need to contact me, I can be reached at maria_palmisano@uhaul.com.

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