uhaul Complaint

uhaul Complaint


bcall's Picture Reviewed by bcall

ADVERTISEMENT

Uhaul worst customer service ever - uhaul


Scheduled a 9am pickup for a 15 ft truck for an out-of-state move. When I arrived, there was ONE Uhaul truck with the flatest tire I have ever seen (possibly slashed?). Called customer service on 4 different phones & spent an hour trying to get it sorted out. Their only advice: they can provide a replacement within 24 hours. Nevermind that there are multiple Uhaul locations within 10 miles. For some reason we weren't offered an immediate replacement truck from one of those locations. I had hired paid movers and had to drive 8 hours to my new location and had already taken half a day off of work for this move. In the end, I went down the street to Penske. They had dozens of trucks available and were able to get us a truck in 15 minutes. The next day when I contacted Uhaul regarding my experience, I was hung up on three times by customer services representatives out of the corporate office. One of them, who identified herself as Katrina out of the executive office in Phoenix, was so incompetent she wasn't even able to locate my contract. Her colleague was able to locate it immediately, so obviously Katrina was not competent to perform her job. Finally someone offered me a $50 reservation guarantee credit, which doesn't even begin to rectify the 2 hours delay, extreme emotional distress suffered, and pitiful excuse for customer service I've experienced by virtually everyone I've spoken with from the company. In addition, one of the customer service representatives, who hung up on me, offered me a replacement truck...three days after the date of the contract...for an out-of-state move. Absolute incompetence. I will NEVER use Uhaul again. Penske was $400 more expensive, and worth every penny. DO NOT MAKE THE SAME MISTAKE I DID!!! Definitely contract with a competitor over Uhaul. Unless, of course, you have hours to waste waiting for someone with an ounce of competence to assist you in customer service.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to uhaul
SUBMIT a ticket
for uhaul
WATCH videos
for uhaul
More uhaul Reviews and Complaints MORE reviews and complaints
for uhaul

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More uhaul reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team