uhaul Complaint

uhaul Complaint

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Uhaul's Ubox - don't recommend it if you want your property undamaged - UBox


I rented a Ubox to move some furniture from Carrollton, Texas to Charlottesville, Virginia.
I took out insurance on the U-box and contracted a mover through Uhaul 's online Moving Help.
When my Ubox arrived at my destination in Charlottesville, the mover which was also contracted through Uhaul advised me that the marble top on my antique dresser was cracked in half. Uhaul had me file a claim with Rep West. That's a joke, they took 60 days to get me an answer. They never update their online claim site and it takes them at least a week to reply to an email or phone call. Basically, the insurance that Uhaul sold me was worthless as they determined the damage was caused by incorrect packing or shifting of the container and a very long list of other things it does not cover. Uhaul did not even give me anything on the insurance coverage, they just took my money.
The GM at the Plano, Texas location has not even replied to me. This has been a horrific experience. I would think that if you contract movers through the Uhaul website, they would know how to pack a container. Someone should be responsible for this. No one is stepping up and accepting any responsibility. I would not recommend Uhaul to move you across the street.


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