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uhaul Complaint - WORST UHAUL COMPANY EVER - Truck Rental
uhaul Complaint

uhaul Complaint



Worst place I've ever been. The woman was rude and explained that it wasn't her job to make sure the trucks were in the lot. She took over an hour just to get my rental squared away even though I did express check in online. She made no attempt to help us when she said she didn't have a truck for us. Told us to find another location and call to see if I could transfer. I had to call 4 places to find a truck, then she changed her mind and said the truck was found. She gave us a rental with less than a 1/4 tank of gas that was hiding out of sight. Was told nothing I ordered would be in the truck; dollies, tape, cart. We personally had to call 4 different locations for her to find where we could pick up dollies. We paid for two movers thru uhaul but we had to waste an hour of what should have been moving time because we were so late getting the truck. Took two hours to geT this all sorted out. She said she would give us a discount on our long distance drive from Illinois to Arkansas as well as give us additional miles and time but once we got on the road I realized my charges went from $600 to $1100. I called the regional office and they were no help. Been ripped off, I'm going to dispute the charges with my credit card and the better business bureau.

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