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uhaul Complaint - have no standards - U Haul Rental
uhaul Complaint

uhaul Complaint


have no standards - U Haul Rental

U haul everyone knows the name. They are a company that charges alot for sub standard service. Two weeks before my daughters move I went to a local U-Haul company a mini storage and u haul on booth street in Grants pass oregon and secured a ten foot u haul truck. For the next two weeks we received e mail confirmations . The day before the big move on a Sunday at 1:00 pm we received a call informing us that they wouldn't have our truck. To late to do anything else . As my daughter and her friend were on a time crunch they both lost their jobs. I will never have anything good to say about the company.

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MDPalm says: (4 years ago)
My name is Maria Palmisano and I am with U-Haul International. I first want to offer you my apology for the inconvenience you experienced with your U-Haul reservation. Although we strive for 100% satisfaction, there are times we may need to offer other options as far as an alternate pick up time or location. I’m sorry if this was not offered to you. Having to offer other options can be due to our previous customer not returning the truck on time or dropped at a different location, as well as equipment malfunction. If you still have an unresolved issue, I would be happy to research the information for you and get you in touch with the proper office that can help with your concerns. Please send me the name of the lessee listed on your reservation along with the date and address of the U-Haul location you were supposed to rent from. You titled your post: Have no standards-U-Haul Rental. Please enter the same title on the subject line of the email you send me so I’m able to refer back to your original posting. I can be reached at [ mailto:maria_palmisano@uhaul.com. ]maria_palmisano@uhaul.com. Again, I do apologize but we also appreciate your feedback as it allows us to realize what programs are working and what areas need attention.

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