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uhaul Complaint - left stranded
uhaul Complaint

uhaul Complaint


left stranded

Left stranded on the highway for over 4 hours due to inappropriate actions by uhaul employesss My son-in law mother rented a uhaul truck to move him from Charlotte to Fayetteville NC. While moving on 12/5 through Wadesboro NC the truck had a flat tire. This was approximately 1215 and we called the numbered uhaul had specified for roadside assistance. After a discussion with a uhaul rep he said a repair truck would be headed our away within 2 hours. At 1230 we called him back and said we found another service closer in Wadesboro. We gave him the number of this company and he said he would call them and call us back. After a few minutes uhaul called back and said this service in Wadesboro would take 3 hours to get to us so the one he initially contacted in Rockingham was our quicker fix. After two hours went by and no one had called from uhaul we called the service in Wadesboro. We described to the person there what uhaul had said and he replied no one ever called him and he was available to help us at that time. We then called back uhaul to tell then this and the person who had initially been discussing our issue hung the phone up when we asked him why he didn't call the person in Wadesboro as he said. We the called the person who initially said they would be there in two hours (Watson) and they said they wouldn't be able to get there until another 3 hours. We told them this was unacceptable and they just cancelled our order and abruptly in the phone up. After multiple calls back to uhaul we finally got someone to accept the service of the Wadesboro company to replace the tire. An agreement was made with a gentlemen at uhaul he would use a uhaul mastercard to pay for the service. After the person replaced the tire the gentlemen would not answer Any calls to confirm payment and it took approximately 30 minutes to find a woman at uhaul to pay for this service. I was helping my son in law move and watched these things happen and it's hard to believe or explain a company or person could behave this way. Just remember these trucks they rent have no spare tires or equipment to change a tire so you are at there mercy to get this done when its needed.

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