uhaul Complaint
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uHaul and false Guarantee - uhaul reservations
Carefully reserved a cargo van or one way to NYC from Washington, DC (Rockville Office). We were specific in requiring a cargo van since commercial trucks are not allowed in our home area of NYC. Arrived and were told no Cargo van but we'd been upgraded to a 10". Uhaul site is rift with comments over folks in NYC getting busted over large uHaul trucks. Disappointed, we asked the very friendly staff for our $50 refund (based on their reservation guarantee -- if what you rent isn't available when you arrive we'll give you $50.) The counter guy tried - he clearly saw uHaul's screwup -- but couldn't. Called someone name Dawn Williams, who explained the guarantee wasn't valid if we were "upgraded". Ugh. Nightmare. I noticed that uHaul had a class action lawsuit settlement over this very same issue in California. How does this company get away with this?
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Comments
0 My name is Maria Palmisano and I am with U-Haul International. I want to first offer you my sincere apology for the inconvenience you experienced with your U-Haul transaction. Our goal is always to make your move easier since we realize moving can be a stressful time. I would like the opportunity to research your concerns further and offer you an appropriate response. Please be advised if we have confirmed your reservation with a pick up location, time, and size of equipment and then we fail to fill your confirmed request, we pay our customer $50 for that failure. I need to know the date of your reservation and/or rental, the address of the U-Haul location involved and the name of the lessee listed on the agreement. You can reach me at maria_palmisano@uhaul.com. Thank you for your time and I hope to hear from you soon.
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Review Rating: 1 out of 5
Reviewed By: louisRave
Company: uhaul
Product: uhaul reservations
Date Added: 10 years ago
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