uhaul Reviews and Complaints All Reviews

CustomerNLimbo's Picture Comment by CustomerNLimbo  0

User comment:


The U-haul regional office for Fresno, CA is horrible to customers. Not only did the rep answer the phone rudley but she was plain aggressive throughout the entire conversation. The complait concers U-haul holding a deposit for 35 days, after the bill was settled the same day of the rental in cash. The rep simply had to send a form to my back informing them we had settled and to reverse the funds, but the rep was fighting us the entire time.

The issue remain unresolved althought the rep gave her word that she would fax over the required information, after she received a fax from my bank that displays the amount on hold. Needless to say, the rep claims that she has yet to recieve the fax (sent a total of three times successfully) which means I remain in limbo. Horrible customer service.

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