User comment:
Recently, I returned a trailer to the East Providence, R.I. location and detached it myself. Only as I was walking into the building was I informed that we would have to reattach it in order to check the lights. I participated in doing that, but the man who belatedly assisted me disconnected the lights roughly (I hope that he didn't mess up my wire connection, the one that I paid UHaul to install in my car, and left the trailer wire laying on the ground.
When we went inside, it was a whole different story, all about keeping me waiting while he gossiped and kissed up to the manager, whom he had complained about outdoors.
That's what the atmosphere is always like at that location. I go there only because it's convenient to my home. I'd certainly make a change if I knew of another convenient location.
Passive aggression is the order of the day there, and it's been like that for years.
I have no interest in anyone "making it better" for me and no interest in continued correspondence, which I will ignore. I'm also a little surprised at myself for being (what I hope is) an anonymous informer.
But don't let me disconnect a trailer, act badly in the lot, and then kiss up to the boss as I wait--at my expense.
At one time, the customer was "always right." I'm never right in my dealings at that place. In fact, they go out of their ay to make me "wrong."
But things on my end are always in order, and, of course, my money's good.
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