uhaul Reviews and Complaints All Reviews

anzoli31's Picture Comment by anzoli31  0

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Called 6/26/2013 to U haul in Spring Texas off of 2920 and 45 to set up a hitch install on a vehicle. they said they would have to order the hitch and then gave me a quote of $311 and some change. Scheduled an install date of 7/3/2013. Had to call them to see if the hitch was in as they told me that they would call when it came it. When I called, they had not even ordered the hitch. Had to set another date of the 9th of July to get it installed. Still did not call me to verify the date and time. Had to call them. They said it was in. Showed up to have it installed. After it was installed, charged me over $50 more. When I challenged them, they said it was only a quote. She was very rude behind the counter. Told them that I would never do business with them again and they are slow and never keep there word. Had charged it on my CC. It showed up that night as a debit. The next morning, it was not on my account for some reason. Then it showed back up on my account on the 11th. Two days later. These people are not customer oriented what so ever. Could have done a better job with the wiring than they did.

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