User comment:
My recommendation....DON'T EVER RENT FROM UHAUL . EXTREMELY BAD CUSTOMER SERVICE!! I think their name should be changed to U-HELL. They have a $50 'reservation guarantee' promise and never followed through. My first time renting with Uhaul will be my last time. A representative did not call to schedule the apt. with me, I have to call them to confirm. And when I called to confirm, they had inputted the wrong time in. And the day of pick up, they didn't have my truck and said that they would call me back when they have the truck. When they called me back, they said that they did have the truck at my reservation time. ??? They twisted everything around pretty much. The rep. that I spoke to was very loud and rude, and have a very bad accent by the way, so I didn't understand half the things that's coming out of his mouth. (His name is Joe by the way) When I called the Regional office, they said that they wouldn't honor the $50 reservation guarantee because I never showed up. How can you show up when you called in advance to check to see if they have your truck and they tell you that they don't have it??!!! Hello!!!! Would anyone?? You will regret renting from this location especially. I don't know about other states, but the UHaul customer here in Charlotte is horrific, even up to the Regional level. Call them and see for yourself.
CHEVRON SERVICE CENTER INC (2473)
8009 OLD STATESVILLE ROAD
CHARLOTTE, NC 28269
(704) 596-1476
Call them and see for yourself and let me know your first impression. There's a saying, "you can tell how someone is the first 5 minutues you meet/speak to them." This is very true. Test it out for yourself. Just call and see how they answer the phone. This is exactly how they treat you. Oh, and try calling the customer service line: (1-800-468-4285), the voice recorder will take you around and around and around.
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