uhaul Reviews and Complaints ^{All Reviews}

User comment:

#27381425
#80052863

1ST. The truck that I picked up, got a engine light within minutes of picking it up. Called uhaul back, they said they didn't have another truck, call customer service. Called customer service, they said to call their maintenance dept. Called them, they said its ok to drive it 1,000 miles to Alabama, its probably just a oil change due.

2nd. Called another uhaul that had my other reservation for a open trailer. Customer service did tell me that I could take it out of state, but would have to bring it back to the same location. Once I called them, they advised that the one I reserved was broken. That they would try to find me another. Finally 2 hrs later, they found me one that was 45 mins from my house. I drove the uhaul down there to check the engine light. They said was just a fuel cap. They also credited me one day, for the delays.

3rd. Packed the truck and trailer and headed out. 20 mins into the drive, the open box trailer was smoking from the tires. We left the trailer on the side of the road, as I was one day behind due to the delays of getting the uhauls and I had to be at work the next day. Called uhaul to advise them it broke down.

4th While drive to Alabama, the uhual developed a large fuel leak. As fast as you could fill it, it would pour out. Crawled underneath and found a 3 inch gash in the rubber hose from filler to the tank. Knew uhaul would have to swap trucks, so I duck taped the gash and continued leak free to Alabama.

5th, Along the way, the car trailer lights stopped working, Pulled over to find the wiring harness from the trailer was melted in one spot. I spliced the wire and had to pull the cig lighter fuse to replace the trailer light fuse that had blown.

What could happen next with these uhauls ?

As I am entering Alabama, 24 hrs later, uhaul calls and says the trailer is fixed you can come pick it up. I told them I was already in Alabama, whos going to bring me my stuff? She said I don't know, I will call you back.

Each day I called and each day I got the same line, someone will call you back. Finally on the 4th day I get a call and the lady said I will have to come get my stuff, they wont bring it to me. That I had over loaded the trailer.

I advised her that I am a commercial pilot and I am very familiar with weight and balance and that NO WAY was the trailer over loaded. The lawn mower weights 1150 lbs. There's two ladders, a box, and a few other things that at the MAX weigh 1700-1800 lbs. Uhaul lists the trailer at 2000 lbs max... The trailer is certified for 3500lbs. No way was it over loaded... This is the local manager/owners way of not having to do anything about my belongings.

When I advised her, that I could take my belongings to my old job in Corpus and weight it on a large truckers scale that we use to weight the helicopters, she was very quiet. No way was the trailer over loaded.

Uhaul should be making arrangements to bring me my lawn mower. That's a $12,000 mower. I don't care if they take everything else off of the trailer... I want my lawn mower delivered to Alabama. This trip was nothing but a hassle, each item breaking being a uhaul piece of equipment.

My eldest daughter writes for Dateline NBC and my son works for Channel 10 news in Corpus Christi, which Channel 10 is well known for doing stories on local businesses who perform poorly with no customer service relations, which is exactly what I experienced this time.

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